FAQ
Sample consolidation in China
After your registration you can choose a membership. Your own delivery address in China will then be displayed in the Dashboard menu.
Yes the address is free.
Yes, you can forward your delivery address to the sender. We can now accept your packages.
Our warehouse is located in China, more precisely in Shenzhen. Domestic shipping usually takes 1-3 days.
Yes, once we have received your shipment we will notify you by email. Please forward your delivery address to the sender in exactly the same way, this is the only way we can assign your shipment.
Yes, we can also accept cash on delivery packages. We will pass on the costs to you.
You can follow the tracking of packages that have not arrived in the "Tracking" menu. We will check and assign the shipments.
You can create a new shipment in the "Shipping orders" menu. You can select all packages that you want to have packed together. We will assemble the package within 24 hours and will email you the cost and shipping weight.
We accept bank transfers and credit card payments. The costs are shown in the "Shipping orders" menu and you can pay the costs by bank transfer. Our bank details are in the EU. The money is received the next day and as soon as we have received the money, we will send the package.
Yes, you are free to choose your destination address.
We always send our shipments via express mail with door-to-door delivery and a delivery time of 5-7 days.
You can find your tracking number in the "Shipping Orders" menu.
The free storage time is 30 days for the free membership, 60 days for the premium membership and 90 days for the premium plus membership. To extend the storage time, you can book a premium package. After the free storage time has expired, we charge €2 per day. You can also have packages disposed of, for which we charge €10 per package.
If you have any further questions, please do not hesitate to contact us at any time.
The fastest way to reach us is via WhatsApp. 00852 93561917